Cancellation and Refund Policy

Made-to-order production

Each print is produced specifically for you. This helps maintain quality and reduce waste.

Cancellations

  • Unframed prints: cancel or modify within 12 hours if production has not begun

  • Framed prints: cancel or modify within 24 hours if framing has not begun
    Email info@artonly.gallery with your order number as soon as possible.

Refunds

We replace items that arrive damaged, incorrect, or with a size mismatch, when reported within 24 hours of delivery with clear photos. If a replacement is not possible, we will issue a refund to your original payment method.

Returns not accepted

We cannot accept returns or exchanges for any other reason, including change of mind, as each order is custom produced.

International returns

For customers outside India, the cost of sending an approved return back to us is paid by the customer.


Shipping, Returns, and Duties

Shipping within India

  • Unframed prints: 4 to 5 business days

  • Framed prints: 12 to 14 business days

Shipping outside India

  • Unframed prints: 7 to 10 business days

  • Framed prints: 14 to 21 business days
    Some countries and remote islands may take longer.

Returns

If there is shipping damage, an incorrect product, or a size mismatch, notify us within 24 hours with photos. We will arrange a replacement after verification. For customers outside India, return shipping is paid by the customer. Returns or exchanges in any other case are not possible.

Customs duty and taxes

Outside India: Customs duty and local taxes may be charged on delivery as per your country’s laws. Prices on our site do not include these charges. Check your country’s customs portal for details.
Within India: GST is applied at checkout as per Indian law. Orders shipped outside India but paid using an Indian bank account or card will still attract GST at checkout.


Business details
ARTONLY, a brand of One Eyeland
www.artonly.gallery • www.oneeyeland.com
GST: 33AAAPH3622D1ZJ

36, 1st Floor, Bharathi Avenue,
‘Seshan Square’,
5th Street Kaveri Nagar, Kotivakkam,
Chennai 600 041, India

Phone: +91 91212 12689
Email: info@artonly.gallery